Job Description:
- Attend to inbound calls in a contact centre environment.
- Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.
- Able to resolve customer queries and issues with an aim to provide a first call resolution.
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- A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand.
- Have a strong sense of ownership, responsibility, and integrity.
Requirements:
- Fresh Graduate are welcome (Diploma/Degree).
- Good in communication and able to fulfil a customer needs.
- Fast leaner and able to handle multi tasking.
- Must be able to work on rotational shift.
Benefits:
- Annual Leave, Medical Leave, Hospitalization Leave (as Employment Act).
- EPF, Socso and SIP.
- Medical Insurance.
- Training provided.
- Shift Allowance.
- Travel Allowance.
- Performance Bonus.
Location:
- Crystal P laza, Petaling Jaya (LRT Asia Jaya).
Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months
Salary: RM2,800.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Required)
- English (Required)
Expected Start Date: 08/07/2023
