Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
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The Role
We are looking for an experienced Implementation Coordinator who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude has no problem rolling up their sleeves to execute their missions and can modulate between leading and following as needed. You will serve as an Implementation Coordinator.
What You’ll Do
Maintain ownership of new client assets and ensure that clients have a timely and quality implementation of Solera products.
Work with Implementation Specialists and Customer Enablement leadership to develop and maintain the implementation process of Solera products.
Provides clients with a single point of contact during the onboarding process, working with the customer and a team of resources towards the implementation of Solera products.
Additional responsibilities of the role include:
Manage the project from receipt of the project to implementation completion.
Ensures proper documentation and that Customer Resource Management is updated.
Documents all customer interactions consistently, thoroughly, and free of grammatical errors.
Collect and analyze client feedback to improve upon implementation delivery.
Work with a team of resources to ensure a timely and quality onboarding experience.
Work independently under general supervision with minimal directions.
Manage the project from receipt of the project to implementation completion.
Ensures proper documentation and that Customer Resource Management is updated.
Documents all customer interactions consistently, thoroughly, and free of grammatical errors.
Collect and analyze client feedback to improve upon implementation delivery.
Work with a team of resources to ensure a timely and quality onboarding experience.
Work independently under general supervision with minimal directions.
What You’ll Bring
To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
Experience in the automotive industry preferred.
Bachelor's degree or equivalent work experience preferred.
Experience with SalesForce preferred.
High School Degree or equivalent.
3+ years of experience working directly with customers is required.
3+ years of experience managing projects with customers required.
3+ Implementation Coordinator experience or equivalent required.
Proficient in Microsoft Office Suite.
Experience presenting both to groups and one-on-one.
Demonstrated communication skills.
Demonstrated ability to communicate effectively over the phone.
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