Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Job Profile Summary:
As a Recruitment Operations Specialist, you will be required to process the application of potential candidate to be appointed as Representative for Licensed Financial Advisers. You will be required to conduct the due diligence checks and documentation relevant to the fit and proper certification of representatives under the Representative Notification Framework (RNF) in MAS' Guidelines on Fit and Proper Criteria. You will also be involved in ad-hoc projects as part of automation and digitalization journey.
Job Description:
- Process and check the applications and conduct required due diligence checks and documentation in timely manner, ensuring SLAs are met.
- Assessment of academic qualification to ensure it satisfies the minimum academic qualification and examination requirements set out in Notice FAA-N13
- Understanding of PACS’ Fit and Proper Framework and identify adverse findings for escalation
- Handle incoming enquiries from agency leaders
- Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
- Involvement in ad-hoc projects and initiatives to ensure all outstanding issue(s) are fixed prior to UAT sign-off.
Who we are looking for:
Competencies & Personal Traits
- Detail-oriented
- Technology savvy to use or learn to use Microsoft apps and services (e.g. Outlook, Excel, Microsoft Team), PDF viewer and editor, and various IT applications or software
- Strong interpersonal and communication skills
- Ability to adapt to fast-paced and challenging work situations
- Confident in decision making and problem solving
- Curiosity in exploring new tools and solutions to address operational needs
Education
- Diploma/Degree in Business Management/Finance
Language
- Strong command of English
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
